Return Policy

Return Policy

Returns are accepted however they must be unopened items and returned within 15 days of delivery for a refund of the item value minus a 20% restocking fee (see Restrictions below). We know ordering online is sometimes challenging, so you may also return a single opened item–that is otherwise in brand new condition–used for sizing or quality checking. If we receive your items in approved condition, you will be refunded for the full value of your items, minus a 20% restocking fee and the cost of the return shipping (if you provide a prepaid shipping label, you will only be subjected to the 20% restocking fee). The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at How do I return an item? to begin the returns process.

Restrictions:

You may not return:

• Items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a Zhen Linen, Inc. error
• Clearance items or other promotional items are restricted from returns – All sale items are final sale.
• Items that have been personalized or customized.

If you return items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a Zhen Linen, Inc. error, you will not be refunded and the product will become Zhen Linen, Inc. property.

How do I return an item?

Start by checking your order status through our website. If your order status is Complete then you should be able to create a return request.

1. From the order details page, click on the Return link at the top right corner (this will take you to the Create a new return page)
2. Select the item you want to return.
3. Enter the Quantity to Return (can’t be greater than remaining quantity)
4. Select a Resolution, Item Condition and Reason for Return for the item
5. In the Comment field, let us know if you’d prefer to provide your own shipping label for the return items (by default we will create one for you and the cost will be deducted from your refund).
6. When you’re ready to submit your return request, click the Submit button at the bottom of the page

After you submit your return request, it may take some time to review and authorize your request. As soon as we’ve completed the authorization process, we will send an email to the address you used when submitting your request. This email will include instructions on how and where to return your items. Do not return any items until you have received an authorization email.